ISN Brokerage Integrated Services Network Support Services Brokerage

HomeAbout ISN Services Reflections & Meditations Events & MeetingsNewsletterResources/LinksSpanishContact UsFAQ

What is the Staley Agreement?
(pdf 204 kb)

Basic Facts about DD: Developmental Disabilities
(pdf 328 kb)

Roadmap to Support Services (pdf 724 kb)

Roadmap to Support Services Spanish edition (pdf 4.2 mb)

 

 

 

 

 

FAQ

Frequently Asked Questions


 

  1. What is a developmental disability?
  2. What counties does Integrated Services Network Support Services Brokerage serve?
  3. How do I become an Integrated Services Network Support Services Brokerage customer?
  4. Where is Integrated Services Network Support Services Brokerage main office located?
  5. What are the services that Integrated Services Network Support Services Brokerage provides?
  6. How are customer's services funded?
  7. What can my support service money buy?
  8. Can I buy my services from local agencies?
  9. Will an individual's SSI be affected if they receive your services?
  10. What volunteer opportunities are available for me through Integrated Services Network Support Services Brokerage?
  11. What is a personal agent or PA?
  12. What is a transfer meeting?
  13. What is a person centered planning process?
  14. What is a fiscal intermediary?
  15. What other resources may I want to contact?

  1. What is a developmental disability?

    An estimated 1.8 % of the population, or more than 59,400 Oregonians, have a developmental disability. A developmental disability is a chronic physical and/or mental impairment that occurs before a person is 22 years old, and that affects the person's abilities in at least three of the following areas: communication, capacity for independent living, economic self-sufficiency, learning, mobility, self-care and/or self-direction. Examples of developmental disabilities include cerebral palsy, epilepsy, autism, and mental retardation. As a result of a developmental disability the person may require lifelong supports and services. (Information provided by the Developmental Disabilities Coalition.)

    The definition of a developmental disability for adults used by Oregon county developmental disability services is a disability attributable to mental retardation, autism, cerebral palsy, epilepsy, or other neurological handicapping conditions which requires training or supports similar to that required by individuals with mental retardation, and the disability:

    1. originates before the individual attains the age of 22 years, except that in the case of mental retardation the condition must be manifested before the age of 18; and

    2. Has continued, or can be expected to continue, indefinitely; and

    3. Constitutes a substantial handicap to the ability of the individual to function in society; or

    4. Results in significant sub-average general intellectual functioning with concurrent deficits in adaptive behavior which are manifested during the developmental period. Individuals of borderline intelligence may be considered to have mental retardation if there is also serious impairment of adaptive behavior. Definitions and classifications shall be consistent with the "Manual of Terminology and Classification in Mental Retardation" by the American Association on Mental Deficiency, 1977 Revision.




  2. What counties does Integrated Services Network Support Services Brokerage serve?

    ISN serves Marion, Polk, Yamhill, Benton, Lincoln, Linn, Tillamook, Clatsop, and Columbia counties. There are nine brokerages across the state of Oregon. Each county is served in some way by an area brokerage.

    Return to top

  3. How do I become an Integrated Services Network Support Services Brokerage customer?

    Customers come to ISN through their county developmental disabilities services case manager. ISN customers must be Oregon residents with a developmental disability, at least 18 years of age, and living at home or on their own (not receiving comprehensive services, foster care or other residential care). The county DDS determines which customers are enrolled each month at ISN from the county waitlist. The individual should contact their County Mental Health and Developmental Disabilities office or case manager, to determine if they may be eligible for Brokerage services. Once an individual is eligible for support services through the brokerage they are entitled to receive assistance. 

  4. Where is the ISN Brokerage main office located?

    ISN Brokerage has seven locations. The main ISN office is located at 3737 Portland Rd. NE, Salem, OR 97303 and our mailing address is ISN: P.O. Box 20460, Keizer, OR 97307 A. Further contact information is at our Contact Us page.

    Return to top

  5. What are the services that ISN Brokerage provides?

    ISN provides the following services and supports:

    • Assisting individuals with developmental disabilities to determine their needs, plan support services in response to those needs, and develop individualized budgets based on available resources

    • Assisting individuals with developmental disabilities to find and arrange the resources necessary to implement support services

    • Assisting individuals with developmental disabilities in assuring the effective implementation of their plans over time, and help make adjustments to the plan or plan goals as necessary

    • Providing information, education, and technical assistance for individuals with developmental disabilities in order to help facilitate effective plan implementation

    • Acting as a general fiscal intermediary in the receipt and accounting of certain funds on behalf of an individual in addition to making payment with the authorization of the individual, and accounting for certain plan costs

    • Acting as a specialized fiscal intermediary in assisting individuals with developmental disabilities in fulfilling their roles and obligations as employers of support staff when plans call for such arrangements. Being a fiscal intermediary basically means ISN helps clients do the paper work involved in paying for their services

    • Facilitating development and expansion of community resources

    • Assuring and assisting individuals with developmental disabilities in monitoring the quality of their supports



  6. How are customer's services funded?

    The basic benefit is made up of a combination of monies from the State of Oregon general fund and federal Medicaid Matching dollars. In order to maximize your benefit you must be Title XIX waiver eligible for Medicaid. If you are not waiver eligible you are limited to the general fund contribution. The basic benefit is a social benefit which means that it can only be used to purchase disability related support services that are needed due to the individual's disability. The basic benefit is an annual entitlement. Many people average the benefit out over the year to provide a consistent level of support, but this is not a requirement. It can be used to address any appropriate need as it arises. For a small number of people with very extensive support needs, a program called "Base Plus" is available. The personal agents help inform customers and families about this program.

    Return to top

  7. What can my support service money buy?

    Support service dollars are used to purchase disability related supports in any of 16 categories: community inclusion, community living supports, environmental accessibility adaptations, supported employment services, respite care, family training, homemaker, non-medical transportation, chore service, occupational therapy services, personal emergency response system, physical therapy services, special diets, specialized medical equipment and supplies, specialized supports, speech, hearing, and language services.

  8. Can I buy my services from local provider agencies?

    Yes, you can choose to purchase your support from provider agencies in your community.

    There are many excellent provider organizations that provide services such as respite, help with finding, learning and keeping a job, behavior support consultation, life skills, and personal care. The extensive list of options is available at the ISN offices.

    Return to top

  9. Will an individual's SSI be affected if they receive your services?

    No, because the support service monies are utilized to pay employees or other services. The support service monies are not coming directly to the customer. Therefore it does not affect SSI or social security benefits.

  10. What volunteer opportunities are available to me through the ISN Brokerage?

    Volunteers can become involved at ISN through our Local councils. We have Local Councils in each of the counties that we provide services. The Local Councils are made up of customers, family members and other community members who help create more opportunities for individuals with disabilities that live in the community.

    The roles and responsibilities of the Local Councils are: Planning and Policy Recommendations, Stewardship, Resource Development, and Advocacy.
    New members are always considered!

    Return to top

  11. What is a personal agent or PA?

    A personal agent (PA) works for their customer to assist them in planning and developing disability-related supports so that they truly meet the customer’s needs. The PA assists the customer in identifying dreams and goals, determining the support needs necessary to pursue and achieve those dreams and goals, and finding the resources needed to provide those supports. The PA identifies resources available and then the customer prioritizes and makes the choices.

  12. What is a transfer meeting?

    When a customer enrolls at ISN, a transfer meeting takes place with the customer and whomever they would like to have attend with them (i.e. family), the county case manager (also known as the support specialist), and the ISN personal agent.

    Return to top

  13. What is a person centered planning process?

    A person centered planning process is a series of conversations and/or a specific type of planning meeting. These conversations help the personal agent get to know the customer and all the different aspects of their life: education and employment, home life, social and leisure, transportation, medical and health, communication, finances and long term vision. This process assists the customer in setting goals, determining needs, planning for supports, and reviewing and redesigning support strategies. These conversations assist in identifying the customer's preferences and choices.

  14. What is a fiscal intermediary?

    ISN Brokerage also offers Fiscal Intermediary services to handle the payment of support services, including independent providers and family employees. They will write the paychecks to the providers that the customer employs and to the services that the customer uses. They are a payroll service that reports the monies used to the state. Customers also receive a statement from ISN when monies are paid out.

  15. What other resources may I want to contact?

    Please see our Resources/Links page for related resources on the web.

    Return to top

     


 

 

 

© ISN Support Services Brokerage, 2005-2007. All rights reserved.

http://www.isnbrokerage.org